Privacy policy

Privacy Policy

Last updated: August 31, 2026

Gents by Elegante respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit or make a purchase through our website.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Delivery address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting us

  • Basic website and device information, including cookies and similar technologies

How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Arrange delivery of your purchases

  • Contact you regarding your order

  • Respond to questions and customer support requests

  • Improve our products, services and website

  • Prevent fraud or misuse of our website

  • Comply with applicable legal requirements

Payment Information

Payments are processed through the payment methods and payment providers available at checkout. Gents by Elegante does not knowingly store your complete card details.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as payment processors, delivery and courier services, website providers and other service providers.

We do not sell your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how customers use our website and improve your shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not work properly as a result.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information we hold about you.

You may contact us if you have questions about how your information is handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Gents by Elegante
HH Tower 1st Floor Shop F1, Nairobi CBD
Email: Elegantegents25@gmail.com
Phone/WhatsApp: +254724300800