Terms of Service

Welcome to Gents by Elegante. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Terms

Gents by Elegante operates this online store and provides its products and services to customers subject to these Terms of Service.

By using our website, you confirm that you agree to these terms and any other policies published on our website, including our Privacy Policy and Return & Exchange Policy.

2. Products and Availability

We make every effort to ensure that product descriptions, images, sizes, colours, and other information displayed on our website are accurate.

However, slight differences may occur due to photography, lighting, screen settings, or variations in individual products.

All products are subject to availability. We reserve the right to discontinue products or limit quantities without prior notice.

3. Prices

All prices displayed on our website are in the applicable currency shown at checkout and may be changed at any time without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical or human error.

If an order has been placed at an incorrect price, we may contact you to confirm whether you would like to proceed at the correct price or cancel the order.

4. Orders

Placing an order through our website does not automatically guarantee acceptance of the order.

We reserve the right to accept, decline, or cancel an order where necessary, including where:

• The product is unavailable.

• There is an error in the product information or price.

• We suspect fraudulent or unauthorized activity.

• The order cannot reasonably be fulfilled.

If we cancel an order after payment has been received, we will communicate the applicable refund arrangements.

5. Payments

Customers are responsible for providing accurate payment and billing information.

Orders will generally be processed after successful confirmation of payment.

We are not responsible for delays caused by payment providers, banks, mobile money services, or other third-party payment systems.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated at the time of purchase.

Delivery times may vary depending on the customer's location, delivery provider, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Gents by Elegante is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Returns and Exchanges

Our returns and exchanges are governed by our Return & Exchange Policy, which forms part of these Terms of Service.

Customers should review the Return & Exchange Policy before completing a purchase.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information.

• Use the website only for lawful purposes.

• Not attempt to interfere with or damage the operation of the website.

• Not use the website to engage in fraudulent or unauthorized activities.

• Not copy, reproduce, or misuse our website content without permission.

9. Intellectual Property

All content on the Gents by Elegante website, including our name, logo, photographs, graphics, product descriptions, text, and other materials, is owned by or used with permission by Gents by Elegante.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, website applications, analytics services, and other service providers.

We are not responsible for interruptions, errors, or actions caused by third-party services, although we will make reasonable efforts to assist customers where appropriate.

11. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.

12. Limitation of Liability

To the extent permitted by applicable law, Gents by Elegante shall not be liable for losses, damages, delays, or interruptions resulting from circumstances beyond our reasonable control.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Kenyan law.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer service, arrange delivery, and operate our website in accordance with applicable laws.

14. Changes to These Terms

Gents by Elegante reserves the right to update or change these Terms of Service from time to time.

Any updated terms will be published on this page and will take effect from the stated effective date.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising in connection with these Terms or the use of our website shall be handled in accordance with applicable Kenyan law.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us through our official customer service channels.

Gents by Elegante
HH Towers, Shop F1
Kenya